Professional Communications Systems

Customer Survey

Thank you for taking the time to complete a customer satisfaction survey. So that we may better serve our clients, we want to hear from you about your PCS experience. The fields marked with an asterisk (*) are required.

* Name Organization Position Address City State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming ZIP Country Antigua Argentina Australia Austria Barbados Belgium Bermuda Brazil Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Dominican Republic Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Malaysia Malta Mexico Netherlands New Zealand Norway Pakistan Peru Philippines Poland Portugal Russia Saudi Arabia Singapore Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Venezuela Other Country... * Phone Fax * Email PCS Customer ID Number PCS Sales Representative PCS Regional Office Select One Tampa Albany/Tallahassee Ft. Lauderdale Jacksonville Miami Orlando Pensacola Western US

1 Were your calls or requests answered promptly and professionally? Select One Excellent Good Average Fair Poor

If Fair or Poor, please identify specific reasons:

2 Were communications between your organization and the PCS staff satisfactory? Select One Excellent Good Average Fair Poor

If Fair or Poor, please identify specific reasons:

3 Was the system installed in a professional manner and on schedule? Select One Excellent Good Average Fair Poor

If Fair or Poor, please identify specific reasons:

4 Did the installation team leave the facility in good condition? Select One Excellent Good Average Fair Poor

If Fair or Poor, please identify specific reasons:

5 Were training and system operation documentation provided to your staff? Select One Yes No

If No, please identify specific reasons:

6 Were PCS Maintenance and Repair service options explained to you? Select One Excellent Good Average Fair Poor

If Fair or Poor, please identify specific reasons:

7 Does the system meet with the standards of the Scope of Work? Select One Excellent Good Average Fair Poor

If Fair or Poor, please identify specific reasons:

8 Based on this experience, how likely are you to choose PCS in the future? Select One Very Likely Somewhat Likely Not Likely Not Sure

If Fair or Poor, please identify specific reasons:

9 Do you have recommendations/suggestions for improvements to PCS Customer Service? Not at this time. Yes.

10 Is there anything that PCS can do to assist you at this time? No, thanks, but please have my sales representative keep in contact with me. Yes, please have my sales rep contact me as soon as possible.

Please provide any additional comments here:

If you have any questions or additional comments, please email us at info@pcomsys.com or call 1.800.447.4714.